Back to Walmart Family Mobile $29.88 Unlimited Monthly Prepaid Plan (8GB at High Speed, then 2G*) Direct Top Up

Customer reviews

3.17 out of 5stars
(24 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
04/29/2020
My daughter is enjoying her service. Thanks Walmart Family Mobile.
Kenisha

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
10/23/2017
Don't try this prepaid plan
We've had many prepaid plans before but never have had as many problems setting everything up as with this plan. We bought the new SIM cards and called them to transfer over to their company. It's been 2 days now and no phone service, even though we are already getting billed by them those 2 days. We've called them maybe 6 times already and always they say that it should work now, in an hour. It never does. I don't think they care about their customers if they set them up for billing but don't get the phone to work.
Buciu
14 reviews
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  • 1.00 out of 5 stars review
    Verified Purchaser
    07/16/2023
    I didn't like the phone TCL. The phone stop working on me. I called the number for repair and they told me I called to late. I only had within 30 days for a replacement or refund. And I was over the time. I enjoyed the phone. I enjoyed the light -weight phone. Thank you
    Angela
  • 1.00 out of 5 stars review
    Verified Purchaser
    06/10/2023
    it didn't go to my phone number that i typed in
    Mickey
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/09/2023
    Works great for teenager needs! When all the fancy phones are paid off, I dumping Verizon! Family mobile is a great buy.
    Erin
  • 5.00 out of 5 stars review
    Verified Purchaser
    04/10/2023
    It’s a very good and economical phone service plan
    If you have Wi-Fi on top of your 4G or 5G, you really can’t tell a difference when it switches down to that 2G as long as you have Wi-Fi and I was paying for the largest phone bill service that they offered and I learned real quick that was a mistake. I get the cheapest one now and I don’t worry at all.
    Gail
  • 5.00 out of 5 stars review
    Verified Purchaser
    04/01/2023
    Pleased customer
    Ordering the phone card on Walmart app is easy and convenient. The phone minutes top up immediately after making purchase
    kimberly
  • 1.00 out of 5 stars review
    Verified Purchaser
    02/19/2023
    Worst customer support and tech support out there.
    I bought the 8gb plan, bought a new phone, used about 1gb data, 1 day of use and the internet stopped working. Zero help from customer service, tech support is an absolute joke. Have had this service for less than a week and I will not be renewing.
    ajjc
  • 1.00 out of 5 stars review
    Verified Purchaser
    01/23/2023
    this month i did t have the koney to get the 49$ plan so i chose this one but within two days my data was all but drained then my service was horrible , thinking about finding another carrier .
    starla
  • 1.00 out of 5 stars review
    Verified Purchaser
    05/30/2022
    Full refund back please and thank you!
    This didn't work for me at all! My high speed internet was finished within a half hour of me activating it on my phone and the single kept dropping calls and my Hotspot didn't work so I had to use wifi. This was a bad experience and it was for my son's birthday. A full refund would be ideal.
    De
  • 4.00 out of 5 stars review
    Verified Purchaser
    08/06/2021
    Internet is slow.
    I am rating the actual service and wouldn't recommend. You're just getting Tmobile's leftovers. The internet is often slow or unusable. Next time I will either get Tmobile or Boost, because they are about the same price.
    April
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/30/2021
    Good service.
    Family mobile works well with the smaller plan that I have. I have downloaded many apps and not needed any extra data. I keep my phone history clear of unnecessary data. Plus I have wifi already.
    Sarah
  • 5.00 out of 5 stars review
    Verified Purchaser
    04/18/2021
    Pay and use immediately!
    Auto refill ! Need I say more!
    Valarie
  • 5.00 out of 5 stars review
    Verified Purchaser
    03/04/2021
    Good
    I like this program because I use more Wi-Fi at home then I do the mobile data but I enjoy the mobile data when I'm out and about
    Connie
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/28/2020
    Great convince and not having to go into store
    Buy this usually in store, but took the chance and bought it on line. I was a little skeptical but pleasantly surprised how easy it was . It came with a Ereceipt I definitely will purchase this way again, saved the hassle of having to go into the store. Great convince.
    Maria
  • 1.00 out of 5 stars review
    Verified Purchaser
    12/20/2020
    No Service do to crapy service
    Was charged for renewal but it did not go on to my phone ! And i paid for direct top up !
    LoyalDragon
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/08/2020
    love this service
    great service have had no problems
    andrea43
  • 4.00 out of 5 stars review
    Verified Purchaser
    12/02/2020
    good for me! I don't need speed.
    patricis
  • 2.00 out of 5 stars review
    Verified Purchaser
    08/06/2020
    Nope
    I suppose service depends on where you live, but Im in a large suburban area and this svc that piggybacks on T-Mobile is AWFUL. No svc inside stores (Verizon/att dont have this issue) no service 1/4 mile FROM THE TOWER I NEXT TO MY PROPERTY THAT HAS A SPRINT/T-MOBILE array ON IT. straight talk is much better.
    TeamMom
  • 2.00 out of 5 stars review
    Verified Purchaser
    08/06/2020
    Nope
    I suppose service depends on where you live, but Im in a large suburban area and this svc that piggybacks on T-Mobile is AWFUL. No svc inside stores (Verizon/att dont have this issue) no service 1/4 mile FROM THE TOWER I NEXT TO MY PROPERTY THAT HAS A SPRINT/T-MOBILE array ON IT. straight talk is much better.
    NirdNana
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/23/2020
    It is T-Mobile network
    My biggest complaint about family mobile is there customer service if and when you need it. But! When the service works which is 98% of the time it is on the T-Mobile network that works perfect. I work in a building we're co-workers who are on T-Mobile can't get reception I do and I'm using a phone that's $600 cheaper and most cases.
    Nick
  • 1.00 out of 5 stars review
    Verified Purchaser
    05/03/2020
    EXTREMELY DISAPPOINTED WITH WALMART.COM AFTER YEAR
    cell did not work but had to pay for time on card can't get the phone to work. can't return it. Walmart Family Mobile can't fix it
    Wed