Customer reviews
3.17 out of 5stars
(24 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
04/29/2020
Kenisha
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
10/23/2017
Don't try this prepaid plan
We've had many prepaid plans before but never have had as many problems setting everything up as with this plan. We bought the new SIM cards and called them to transfer over to their company. It's been 2 days now and no phone service, even though we are already getting billed by them those 2 days. We've called them maybe 6 times already and always they say that it should work now, in an hour. It never does. I don't think they care about their customers if they set them up for billing but don't get the phone to work.
Buciu
14 reviews
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1.00 out of 5 stars reviewVerified Purchaser07/16/2023Angela
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1.00 out of 5 stars reviewVerified Purchaser06/10/2023Mickey
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5.00 out of 5 stars reviewVerified Purchaser05/09/2023Erin
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5.00 out of 5 stars reviewVerified Purchaser04/10/2023It’s a very good and economical phone service planIf you have Wi-Fi on top of your 4G or 5G, you really can’t tell a difference when it switches down to that 2G as long as you have Wi-Fi and I was paying for the largest phone bill service that they offered and I learned real quick that was a mistake. I get the cheapest one now and I don’t worry at all.Gail
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5.00 out of 5 stars reviewVerified Purchaser04/01/2023Pleased customerOrdering the phone card on Walmart app is easy and convenient. The phone minutes top up immediately after making purchasekimberly
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1.00 out of 5 stars reviewVerified Purchaser02/19/2023Worst customer support and tech support out there.I bought the 8gb plan, bought a new phone, used about 1gb data, 1 day of use and the internet stopped working. Zero help from customer service, tech support is an absolute joke. Have had this service for less than a week and I will not be renewing.ajjc
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1.00 out of 5 stars reviewVerified Purchaser01/23/2023starla
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1.00 out of 5 stars reviewVerified Purchaser05/30/2022Full refund back please and thank you!This didn't work for me at all! My high speed internet was finished within a half hour of me activating it on my phone and the single kept dropping calls and my Hotspot didn't work so I had to use wifi. This was a bad experience and it was for my son's birthday. A full refund would be ideal.De
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4.00 out of 5 stars reviewVerified Purchaser08/06/2021Internet is slow.I am rating the actual service and wouldn't recommend. You're just getting Tmobile's leftovers. The internet is often slow or unusable. Next time I will either get Tmobile or Boost, because they are about the same price.April
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5.00 out of 5 stars reviewVerified Purchaser06/30/2021Good service.Family mobile works well with the smaller plan that I have. I have downloaded many apps and not needed any extra data. I keep my phone history clear of unnecessary data. Plus I have wifi already.Sarah
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5.00 out of 5 stars reviewVerified Purchaser04/18/2021Pay and use immediately!Auto refill ! Need I say more!Valarie
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5.00 out of 5 stars reviewVerified Purchaser03/04/2021GoodI like this program because I use more Wi-Fi at home then I do the mobile data but I enjoy the mobile data when I'm out and aboutConnie
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5.00 out of 5 stars reviewVerified Purchaser12/28/2020Great convince and not having to go into storeBuy this usually in store, but took the chance and bought it on line. I was a little skeptical but pleasantly surprised how easy it was . It came with a Ereceipt I definitely will purchase this way again, saved the hassle of having to go into the store. Great convince.Maria
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1.00 out of 5 stars reviewVerified Purchaser12/20/2020No Service do to crapy serviceWas charged for renewal but it did not go on to my phone ! And i paid for direct top up !LoyalDragon
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5.00 out of 5 stars reviewVerified Purchaser12/08/2020love this servicegreat service have had no problemsandrea43
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4.00 out of 5 stars reviewVerified Purchaser12/02/2020patricis
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2.00 out of 5 stars reviewVerified Purchaser08/06/2020NopeI suppose service depends on where you live, but Im in a large suburban area and this svc that piggybacks on T-Mobile is AWFUL. No svc inside stores (Verizon/att dont have this issue) no service 1/4 mile FROM THE TOWER I NEXT TO MY PROPERTY THAT HAS A SPRINT/T-MOBILE array ON IT. straight talk is much better.TeamMom
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2.00 out of 5 stars reviewVerified Purchaser08/06/2020NopeI suppose service depends on where you live, but Im in a large suburban area and this svc that piggybacks on T-Mobile is AWFUL. No svc inside stores (Verizon/att dont have this issue) no service 1/4 mile FROM THE TOWER I NEXT TO MY PROPERTY THAT HAS A SPRINT/T-MOBILE array ON IT. straight talk is much better.NirdNana
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5.00 out of 5 stars reviewVerified Purchaser07/23/2020It is T-Mobile networkMy biggest complaint about family mobile is there customer service if and when you need it. But! When the service works which is 98% of the time it is on the T-Mobile network that works perfect. I work in a building we're co-workers who are on T-Mobile can't get reception I do and I'm using a phone that's $600 cheaper and most cases.Nick
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1.00 out of 5 stars reviewVerified Purchaser05/03/2020EXTREMELY DISAPPOINTED WITH WALMART.COM AFTER YEARcell did not work but had to pay for time on card can't get the phone to work. can't return it. Walmart Family Mobile can't fix itWed