Back to Costway 5500 BTU (9000 BTU ASHRAE) 3-in-1 Portable Air Conditioner w/Built-in Dehumidifier and Window Kit

Customer reviews

3.42 out of 5stars
(26 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
08/06/2022
still make some noise not like somebody said quiet
lei

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
06/27/2023
Bad insulation materials!
The exhaust nozzle comes in two pieces that that should lock in together doesn't hold. It comes with two window slides the second piece is way to long and I didn't get a drain hose which I thought came with it. They told me to go buy a drain hose and cut the slides to fit the window. Well for the nozzle that keeps popping apart they totally didn't refer to it at all. The video they have on line show you nothing and I now can see why . I'm gonna make a real video on how to put this together. I want a new nozzle that stays together without reinforced taping please!
paula
14 reviews
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  • 3.00 out of 5 stars review
    Verified Purchaser
    07/27/2023
    You get what you pay for.
    It's loud, the hose that you need to drain the water from the back wasn't in the box like it said. Overall it cools the living room down but i was expecting it to be more colder.
    Jannah
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/09/2023
    Wonderful Purchase
    Easy set up and works great!
    Eula
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/09/2023
    Keeps the room cold ! Brrrrrrr
    I put this in a bedroom and it works wonderful! I am so happy with this unit. I have a large home and I have purchased these for the bedrooms to help not run the central air unit on days I don't want to kick the air on. I live in missouri and we go from cold to hot on any given day. So these are a blessing to me!
    Brandi
  • 1.00 out of 5 stars review
    Verified Purchaser
    07/08/2023
    Don't waste your time.
    Not even a month in, “E5” error code - try checking the water tank, no water drains, on manual there's not even an e5- call the manufacturer they say it's a known issue and they refer me elsewhere. When emailing back and forth they asked for a pic to see if wires connected to water pump properly. Open the back you can't get past the coils to even see. They offer 150$ as compensation for a tech to look at it. I said I'm not getting a tech when it hasn't even been a month yet. Then they offer full refund and keep the unit. Call around there's not even a tech that can order parts off their site to repair. Don't waste your time.
    Amarisa
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/06/2023
    Amazing
    I loved the price shopping online so much cheaper affordable. Works great, quiet, don't take up much space. Plan on getting another one in future.
    Miley
  • 3.00 out of 5 stars review
    Verified Purchaser
    06/28/2023
    Not a magic bullet, but ok.
    The unit is "ok", but since I have an old house with individual windowpanes, I had to break out one of the panes so I could run the hose out of the window and then enclose/fill the leftover space with wood. It's cumbersome, kind of like having an elephant in the living room, and it reminds me of the robot in Lost in Space. I honestly think a window air unit is more efficient and obviously takes up less space. I can't tell the air is being cooled anywhere in the room except where it's pointed. I haven't gotten my first electric bill to see if there is any cost efficiency or if it raised my bill.
    Shene
  • 1.00 out of 5 stars review
    Verified Purchaser
    06/27/2023
    Bad insulation materials!
    The exhaust nozzle comes in two pieces that that should lock in together doesn't hold. It comes with two window slides the second piece is way to long and I didn't get a drain hose which I thought came with it. They told me to go buy a drain hose and cut the slides to fit the window. Well for the nozzle that keeps popping apart they totally didn't refer to it at all. The video they have on line show you nothing and I now can see why . I'm gonna make a real video on how to put this together. I want a new nozzle that stays together without reinforced taping please!
    paula
  • 1.00 out of 5 stars review
    Verified Purchaser
    09/24/2022
    Not satisfied with quality
    Purchased in June by September the cooling mode stopped working. Now having to use my fan until I hear back from seller after sending them an email.
    Glenda
  • 4.00 out of 5 stars review
    Verified Purchaser
    08/27/2022
    Good but loud
    This works really well. It is a bit louder than I though, it can be hard to hear the TV sometimes but if you get a system down for cooling down your room its not a problem.
    Amanda
  • 5.00 out of 5 stars review
    Verified Purchaser
    08/06/2022
    still make some noise not like somebody said quiet
    lei
  • 3.00 out of 5 stars review
    Verified Purchaser
    07/09/2022
    I don't have the remote control for it or instructions
    Karlos
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/26/2022
    Great purchase!
    This works amazing! My master bedroom is pretty big and this worked wonders! My room stays fresh! Quiet, easy to use and the best part was how easy it was to put together and get it going! I absolutely recommend it!
    Gks
  • 2.00 out of 5 stars review
    Verified Purchaser
    06/03/2022
    the AC works ok, but only ok. i cannot understand why anyone would sell an AC with a dehumidifier function but does not include the drain hose/pvc tube. living in a high humidity area and i need to be able to use that function. being disabled, i need it to be able to drain the unit with a bit more ease. i have been trying since early April to get help but support cannot be bothered to send at least an email.
    Darlin
  • 4.00 out of 5 stars review
    Verified Purchaser
    06/01/2022
    So far so good can't complain
    I give this 4 stars because idk how it will turn out with my energy bill next month but to be honest so far so good, I would say it is a little loud at night but I love it because I like the sound it helps me sleep at night. Also, with it always being awfully hot in our back room it helped a lot it now gets 3 times as cold. The only thing I'm still trying to figure out is why it's not going off through the night. Overall so far so good we will see how it turns out. I've only had it for about a week now.
    Amanda
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/29/2022
    Cooling Down
    Works great and gets the job done. Quite to my ears. Price was very good.
    TroubleTFC
  • 5.00 out of 5 stars review
    Verified Purchaser
    11/04/2021
    The Coolant
    We really love this unit a lot. Was surprised how well it really cooling off our RV. Our A/C broke do not have the money to fix right now but Florida humidity and heat at this time miserable, it's even winter. Got this unit sat it up, it comes with a nice air vent to get the heat ventilated out of RV window. Size perfect sits on counter with room to spare. Has high and low settings also when the temperature gets to the setting you put it on like 69 degrees. It gets to that temperature it shuts off automatically and restarts self when temperature rises again. Your able to adjust the temperature digitally. All ran by push of the buttons. Very easy to use. Very happy with our purchase. Will recommend to family and friends.
    lane
  • 4.00 out of 5 stars review
    Verified Purchaser
    07/10/2021
    It gets too hot to touch the hose and it is bulky
    peanutstoy
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/06/2021
    Quality and value.
    Looks and operates like a unit costing more than we paid. Very easy to install. Includes a window kit for exhausting the heat. Produces lots of cold air and projects it well into the next room. This is an 8,000 btu unit. timer works good. Temperature display is accurate and unit will shut down when the temperature set point is reached and restart automatically when necessary. Adjustable direction air flow, up and down, side to side. Typical air conditioner noise level. We have not had to drain the drip pan yet as we live in dry climate in Colorado. The design is well thought out. This unit is VALUE.
    Unknown
  • 3.00 out of 5 stars review
    Verified Purchaser
    06/30/2021
    Tuyet
    So nose Makes me feel bad I buy 3 of it the same thing
    Tuyetcua
  • 1.00 out of 5 stars review
    Verified Purchaser
    06/21/2021
    Bad experience
    When this showed up at my door I was very excited. Undortunately i was disappointed to find that it had a refrigerant leak. I had to request a refund or exchange three times before Cosfwag finally issued a full refund and told me not to bother returning the item. now I have a useless air conditioner that I have to get rid of.
    Amiel