Back to Google Nest Hello Smart Wi-Fi Video Doorbell

Customer reviews

2.5 out of 5stars
(12 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
08/10/2020
Doorbell of the Future
I ended up finding this for $50 cheaper on Walmart! I'm a Google guy so when I bought my house this was a no brainer. Syncs and runs flawlessly with Google Home. Nests app make installation incredibly easy. If you have wires running to your doorbell and your chime isn't battery operated, it's a 20-30 minute ordeal. I plan on buying more nest devices in the future.
Christopher

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
01/05/2021
Used/Refurbished camera sent. NOT NEW
Used/Refurbished item sent. There are fingerprints and smears from being wiped down all over. I'm hesitant to even attempt to install it.
Sarah
14 reviews
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  • 3.00 out of 5 stars review
    Verified Purchaser
    09/21/2022
    The doorbell works great but looks worn.
    The barcode and 6 -digit number were extremely hard to read. My iPhone was unable to scan the barcode even after putting it under a bright light. The 6-digit number was the other option and I could only read 3 of the 6. I had to get creative to get the last 3 numbers. I suspect it is a refurbished doorbell camera.
    Michael
  • 1.00 out of 5 stars review
    Verified Purchaser
    01/05/2021
    Used/Refurbished camera sent. NOT NEW
    Used/Refurbished item sent. There are fingerprints and smears from being wiped down all over. I'm hesitant to even attempt to install it.
    Sarah
  • 1.00 out of 5 stars review
    Verified Purchaser
    11/28/2020
    Poor product received
    3rd party seller- not receive good product. Was supposed to be a new nest doorbell-the one I received was literally Saran wrappeded with holes in the wrap and put in some cardboard boxes, no original box. Looked very used, poor condition.
    Kimberly
  • 1.00 out of 5 stars review
    Verified Purchaser
    11/23/2020
    Scam product with Google as provider
    I ordered a NEW Nest doorbell camera from Walmart.com. The camera was shipped in a bag without any protection from damage. This DOES NOT come as original package at all. The provider is GOOGLE and it doesn't not at all !!! This looks like a used product. I have to return this product to Walmart and wasted my 2-hour handling this.
    Wilson
  • 1.00 out of 5 stars review
    Verified Purchaser
    10/30/2020
    Very Disappointed
    The box was obviously previously opened when I received it. A new sticker was put on the other side of the box to show it was sealed, but the previous seals had obviously been cut as pictured. There were sticker residue on the box where stickers were removed. It looks like a Serial number sticker was also removed, though I can't be sure. Very disappointed. Should not happen. What a waste of time. I want full refund, including tax and shipping in both directions.
    Martin
  • 4.00 out of 5 stars review
    Verified Purchaser
    10/11/2020
    Open Box but Works
    Item was not new. Box was opened and retaped with scotch tape. The QR code on the back of the doorbell did not match the QR code on the envelope of the instruction manual. This leads me to believe that the unit might have been swapped out for another one. Because we weren't able to use the code on the envelope, we had a little difficulty as we had to take the doorbell off after already installing it to scan the correct QR code to setup the app. Aside from this, the doorbell works fine and arrived earlier than originally stated.
    Susan
  • 1.00 out of 5 stars review
    Verified Purchaser
    09/24/2020
    Used doorbell camera sold as new
    I ordered a NEW Nest doorbell camera from Walmart.com. The camera was shipped in a bag without any protection from damage what so ever, which alarmed me from the start. Things only got worse once I opened the bag to find a dirty doorbell box taped together with scotch tape. I was extremely disappointed to find that the item was indeed not new but USED and had clearly been returned long before I ordered the product.
    Tamara
  • 5.00 out of 5 stars review
    Verified Purchaser
    08/25/2020
    24x7 sentry guard at the front door!!!!
    Great price point, quick delivery and EZ-PZ installation! I had already done my homework and found that my current doorbell transformer was compatible with the Nest Hello, so I ordered it and once I started the installation process, it took me less than 45 minutes to complete the job. I already had Nest cameras outdoors, so this was an add on. The app walks you right through the steps after you "Add Product" - it was SO easy!! Hardest part was cracking off the old doorbell! The camera is great along with the notifications. The 4:3 ratio is perfect for the view - my porch comes in top-to-bottom on screen so you can see the entire person or package etc. So happy we did this and now wondering why it took so long.
    IDJ4FUN
  • 5.00 out of 5 stars review
    Verified Purchaser
    08/10/2020
    Doorbell of the Future
    I ended up finding this for $50 cheaper on Walmart! I'm a Google guy so when I bought my house this was a no brainer. Syncs and runs flawlessly with Google Home. Nests app make installation incredibly easy. If you have wires running to your doorbell and your chime isn't battery operated, it's a 20-30 minute ordeal. I plan on buying more nest devices in the future.
    Christopher
  • 5.00 out of 5 stars review
    Verified Purchaser
    08/07/2020
    Doorbell and Security Camera
    I have three of these - front door, back door, and pool door. I can see my entire front, back, and side (pool) area. They are very accurate at detecting a human, and if that human has a package (Amazon, UPS, Pizza, etc). It can learn faces and report who is at your door. They see well at night. You can zoom in, the quality is ok. These aren't James Bond Spy cameras and you can't read a license plate, but I am happy with its ability. You can access the video from anywhere and the yearly subscription is $120 no matter how many I add to Nest. I bought a power adapter and did not connect to my doorbell. A push of the button alerts my phone and I can talk to the visitor. It will detect lizards, burds, spiders, etc., but it does not alert you on a visitor. Just can't say enough good about these. I wont be installing cameras because of how well these work.
    George
  • 1.00 out of 5 stars review
    Verified Purchaser
    08/02/2020
    Zip lock bag packaging !!
    It came in 2 zip lock bags packed in a little box. No manufacturer packaging or paperwork. Appeared to be a return or used product. After connecting it didn't work properly. Had it set up next to Ring to compare. Ring out performed in every way. Nest was so bad I could walk up to door from side walk open door walk inside and it would never recognize any motions (all settings were correct). Returning the product this day.....
    Eric
  • 2.00 out of 5 stars review
    Verified Purchaser
    11/22/2019
    BUYER BEWARE!!!! READ BEFORE YOU BUY!!
    BUYER BEWARE!!!! The quality of the nest hello doorbell is inarguably the best on the market, however with Google's recent and total acquisition of the nest family the changes that have been made are Unforgivable. Owners of this camera used to have the ability to turn status lights off. This was important for many people as the status light shows potential thieves the condition of your home security. Google has completely removed the ability to turn off the status light. Now the status light is on while your camera is recording, it is off when it is not recording, and it is blinking when you are watching activity through the app. Google says they did this for your privacy, however it appears the only privacy Google is protecting is potential wrongdoers and would-be thieves that now have the ability to determine the condition of your monitoring device. It doesn't end with the nest doorbell, Google has also rolled back there API on all Nest products essentially breaking them from the use of third-party applications. I can no longer recommend this once wonderful device. I suggest you consider using another competitor that would give you the freedom that you deserve as a customer. Google has established that we as consumers can no longer trust them with our purchases after the fact. If you purchase this doorbell just know it might not be the same doorbell 2 years from now, because Google has made it clear you don't really own that doorbell, they do. The only reason why I give it a two star instead of a one is because the doorbell is still a quality piece of hardware, it is Google themselves that are destroying the nest brand
    Jason