Customer reviews
3.43 out of 5stars
(21 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
08/13/2021
Good bang for your buck.
I would recommend this computer to anyone looking for a mid-range system. The graphics are great, lots of storage space and robust 16gb RAM. 11th generation I-core is fast and reliable.
Steve
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
01/13/2022
CHEAP LAPTOP, BAD QUALITY, BUY OTHER BRAND
Bought this item on Black Friday 2021, worked fine initially. Then I brought it back to Indonesia and just a few days a go the screen had multiple horizontal lines flickers. Tried to find Gateway customer service to no avail, the Acer company in Asia no longer accepts Gateway Laptop service. The I send for regular service and paid USD 30. VERY DISAPPOINTED.
Unknown
14 reviews
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1.00 out of 5 stars reviewVerified Purchaser10/29/2022windows don't started at create a pinlaptop not workingPaolo
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1.00 out of 5 stars reviewVerified Purchaser09/13/2022HORRIBLE PRODUCT DON'T BUYThe computer isn't strong at all. Like most computers on the sides, it has plastic protection for the glass, but for this one, it didn't. I thought it would be fine, but when it accidentally slipped, it broke. I've only used this computer for 9 months. The quality isn't good at all. My Lenovo computer fell many times and lasted for a longer time cause of its protection on the sides and the quality. I don't recommend buying this item at all. If you buy this product you just wasted $375.Penda
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1.00 out of 5 stars reviewVerified Purchaser08/14/2022Beware - Quality defectPurchased this unit with 512GB SSD drive for black friday. Unit is light, bright screen, mousepad makes a clicking sound. However, in early August the laptop screen started to separate from screen and now it is completely detached. I am so disappointed in the manufacturing quality given the screen separated within a year. Son is starting middle school and cannot use it and is so disappointed. walmart cannot help and working with Gateway on repair/return. Will update on how it goes.BlkFriday
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1.00 out of 5 stars reviewVerified Purchaser05/17/2022Uday
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5.00 out of 5 stars reviewVerified Purchaser05/11/2022Beautiful rose gold Gateway laptopI absolutely love my new laptop. It's very sleek and extremely pretty color and design . Easy set up and very impressive screen display and quality . This is the best bang by far for your buck . Most laptops I found only came with 4 megabytes and this one is triple and costs much less . I've read reviews regarding the finger print scanner . I've had my laptop a little over a week and I haven't experienced any issues. Everything works perfectly . I'm mainly using my laptop for my crafting company . I use quite a bit of storage for picture files and will eventually sync it with my silhouette and wireless printer . There are beautiful colors to pick from . I picked the rose gold which is very pretty and feminine . If you're wavering l, BUY IT !!Ashley
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1.00 out of 5 stars reviewVerified Purchaser01/13/2022CHEAP LAPTOP, BAD QUALITY, BUY OTHER BRANDBought this item on Black Friday 2021, worked fine initially. Then I brought it back to Indonesia and just a few days a go the screen had multiple horizontal lines flickers. Tried to find Gateway customer service to no avail, the Acer company in Asia no longer accepts Gateway Laptop service. The I send for regular service and paid USD 30. VERY DISAPPOINTED.Unknown
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4.00 out of 5 stars reviewVerified Purchaser12/24/2021GREAT laptop for SMALL BudgetsA month ago I bought this laptop model, specifically in black. It comes well protected with anime and the necessary protective plastics, so you can rest easy when transporting it. It has a good screen, vivid colors, and the size is great. It is not heavy, so you can move it from side to side without losing your arms. The startup of the laptop is very fast so after pressing the power button you can start using it in about 6-7 seconds, which is always something to be appreciated. When I bought this laptop I did it looking for a team that would allow me to work creating content quickly and fluidly, something that it totally achieved. Something that helps is its battery, which in its normal distribution lasts about 6 hours. If you are looking to play, there are other teams that can give you better performance, as this is not designed for it. Sure, it can process light games and run them very well, but for others a little more demanding, its limitations will be noticed. Do you want to use it to watch series or movies? No problem! The image is sharp and the sound is great. Max volume is fine. Of course, if you want incredibly immersive sound, you should invest in a good pair of external speakers. If it is not necessary for you (like me) you have nothing to worry about: the laptop will do the job and you will not miss any detail. The only thing I'm not happy with is the top and the trackpad. They stain VERY easily with casual use, but the rest is an effective, attractive and very useful equipment. I would buy it again.Carlos
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4.00 out of 5 stars reviewVerified Purchaser12/18/2021You could do much worse for the money.For the price, you could do a lot worse than this laptop. Some fairly low end components where it doesn't matter so much (keyboard, speakers, etc.). Screen is okay - the HDMI output is also just okay. I get HD resolution @ 60hz on my 2K 32" monitor. Good enough for my purposes. Performance is on par with other 11th gen i5 systems. The Iris Xe graphics chip is okay for what it is. The fingerprint scanner works mostly. I'm not a gamer but it does run GTA V smoothly with high visuals. Installed Fedora 35 and fell in love with this cheap laptop. It performs very well with a decent Linux system installed. Blender performance is solid. Decent machine.Michael
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5.00 out of 5 stars reviewVerified Purchaser12/13/2021My GatewayThis was a replacement for my outdated laptop that was 12 yrs old and lack the current capabilities and features needed today. It is light weight and has a lot more memory. Since I just purchased it I am still figuring out some of its features but so far so good.camdensmimi
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4.00 out of 5 stars reviewVerified Purchaser12/09/2021Love it!I actually love this laptop. I bought it in the color green (like a forest green). My only qualm about this product is the fact that it only has two USB ports and no Ethernet port. I had to purchase and Ethernet adapter, since I work from home and need a straight line to my internet. Other than that beautiful and internal features are great. One last hick up was after I installed the newest version of windows, which is window 11. My computer crashed, so just heed my warning. Microsoft still has to work out a few more kinks.EMichelle
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1.00 out of 5 stars reviewVerified Purchaser12/09/2021Nice value, lame qualitySpecs are great, but it seems there are some quality issues; mine is constantly rebooting. I've done every trick from the book and still get the dreadful blue screen, so now I'm sure that there's a hardware problem... probably the hard disk. Now, I will have to start the painful warranty process and see where that takes me...Adrian
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4.00 out of 5 stars reviewVerified Purchaser11/28/2021Great upgrade from Surface Laptop (gen 1)Features packed into this laptop are hard to beat at the price. I use it primarily for audio recording/editing. Massive leap up in specs from my previous laptop (Microsoft Surface Laptop Gen 1). Screen looks great. Keyboard feels great. Speakers are very very thin sounding; I get better audio on my cell phone (Google Pixel 3). Trackpad isn't the best but it works fine. All that said I'm still very pleased with this computer. Would definitely recommend.matt
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5.00 out of 5 stars reviewVerified Purchaser11/28/2021Laptop overheatLaptop delivered (Fedex) in a day, Impressive! After initial the laptop, the laptop became overheated and its fan failed. Returned the laptop to Walmart store for refund. Refund issued in 5 days.SakeIsSake
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5.00 out of 5 stars reviewVerified Purchaser11/24/2021Gateway notebookExcellent, fast delivery and Amazing price!Claudio
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4.00 out of 5 stars reviewVerified Purchaser11/19/2021Great for open and play or work.It's not a bad laptop at all. I bought it for school and so far it's been working perfectly. The keyboard feels amazing, it's capable of windows 11 and the gestures on it is just blissful. I have also cloud gamed on this via gamepass and it paired with my USB controller greatly. The Bluetooth leaves more to be desired for and you can visibly see it struggling in certain games like Gears 5 or Apex.Other than that it's great for quick open and play then swap to work with ease. The fingerprint scanner is pretty hit or miss though. It consistently can not read my finger and forces me to type in a pin. Would be better with out it honestly.4/5 would recommend.Devin
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5.00 out of 5 stars reviewVerified Purchaser10/17/2021Great for everyday!Great budget notebook. Ordered the green one and had it shipped to me. It was in my hands in less that 48 hours. Quality on this laptop is pretty good, the cover is aluminum while the bottom is plastic. It doesn't flex and the keystrokes feel solid. The fingerprint reader is pretty useless. The screen is full hd (1080p) and looks great, it's a little shiny if the light hits it right. The trackpad is alright, clicking and dragging is a bit of a pain. Overall, I would recommend this laptop to someone on a budget for an everyday machine.Mike
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1.00 out of 5 stars reviewVerified Purchaser10/17/2021A disaster! There is NO support.Bought this for my son who entered college. The laptop didn't survive the first day. My son spent three days trying to get it to work. It was the last thing to worry about. The laptop black screens after a period of time after logging in. All that can be done is trying to shut down by pressing the power button. I had to switch his laptop with a better brand. I tried restoring the initial computer configuration. The laptop is unable to reinstall its initial configuration and errors. Now the laptop is a brick. I advise you to take a look at gateway's support website. I wish I look at it before my purchase. Support is totally lacking from their website. There is only an 866 number which reviews say is very unhelpful. I would NOT recommend this product.richard
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5.00 out of 5 stars reviewVerified Purchaser09/12/2021Prefect for everydayBought this laptop for work and school. Love it so far!AmandaTina
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5.00 out of 5 stars reviewVerified Purchaser09/07/2021Great valueBought the rose gold for my wife. She uses it for school in her masters program. Its perfect for a student. Web, zoom, word, excel, PowerPoint, YouTube. Light photo and video editing. Light gaming.Jovan
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5.00 out of 5 stars reviewVerified Purchaser08/13/2021Good bang for your buck.I would recommend this computer to anyone looking for a mid-range system. The graphics are great, lots of storage space and robust 16gb RAM. 11th generation I-core is fast and reliable.Steve