ARRIS
ARRIS SURFboard 16x4 Cable Modem / AC1600 Dual-Band WiFi Router. Approved for XFINITY Comcast, Cox, Charter and most other Cable Internet providers for plans up to 300 Mbps
USD$63.95
3.94 stars out of 17 reviews
17 reviews
USD$63.95
$63.95
Free overnigh delivery
FSA and HSA eligible
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ReportCustomer reviews & ratings
3.94 out of 5stars
(17 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
12/08/2020
Reasonably priced, easy hook up
It was reasonably priced and easy to install. It took longer for me to get my internet provider to link the modem to my account. I am pleased with my purchase and know it will save me the @40 a month that Atlantic Broadband charges me to rent a modem.
Marcia
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
11/11/2022
I am at a loss just temporary about this abuse
ok the same day i noticed that this item package was not new item. The same day incident report was taken by WalMart. The local store thought they could resend the delivery person back.out to pick it up. However after checking further they could not. I because of not being able to take it into the store waited until just now realizing no one had worked my ticket reference- case number. I talked with a representative approximately 3 days ago he was helpful and sent it to the department that he believed could would resolve it. Today I called about anothsr matter and inquired again on this matter. I was told that WalMart was not going to resolve this matter. I waa told by the representative I spoke to several days ago, that if I were able to go to store it would still may be an issue due to length of time. I was given no helpful assistance past any of the last 10 months. I was led on for all this time. No one from WalMart ever reached out to me about this matter. Not 1 time. This is almost unthinkable that in this modern day world even from WalMart that it could and would show so much disdain for its consume(s).
Brenda
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1.00 out of 5 stars reviewVerified Purchaser11/13/2022The online description of the item states it is a modem and router, but it is not. When I got to the store and read the front of the box, it doesn't say router and if it doesn't say it on the box, it doesn't have it. Misleading. Walmart, fix your wording.Daisy
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1.00 out of 5 stars reviewVerified Purchaser11/11/2022I am at a loss just temporary about this abuseok the same day i noticed that this item package was not new item. The same day incident report was taken by WalMart. The local store thought they could resend the delivery person back.out to pick it up. However after checking further they could not. I because of not being able to take it into the store waited until just now realizing no one had worked my ticket reference- case number. I talked with a representative approximately 3 days ago he was helpful and sent it to the department that he believed could would resolve it. Today I called about anothsr matter and inquired again on this matter. I was told that WalMart was not going to resolve this matter. I waa told by the representative I spoke to several days ago, that if I were able to go to store it would still may be an issue due to length of time. I was given no helpful assistance past any of the last 10 months. I was led on for all this time. No one from WalMart ever reached out to me about this matter. Not 1 time. This is almost unthinkable that in this modern day world even from WalMart that it could and would show so much disdain for its consume(s).Brenda
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5.00 out of 5 stars reviewVerified Purchaser02/04/2022Very pleasantly impressedI bought this modem/router to replace a Cox rental unit (which was very outdated) for our winter condo. We have smart thermostats in both our homes to set and monitor, the rental would keep dropping signals and constantly needed to be reset online. It's been one year now and this only lost signal once to thermostat that alerted me (cox internet was down) and the Wi-Fi has good sign through out our 1400 square foot condo. There are two smartphones, sometimes 2 laptops, thermostat and a chamberlain garage door opener connected to the Wi-Fi. We use an arris cable modem in our other home which also has been very reliable and fast.SoDak
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3.00 out of 5 stars reviewVerified Purchaser08/24/2021Received a USED one. No where in discription does it say refurb. Was shipped from Amazon.Pat
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5.00 out of 5 stars reviewVerified Purchaser08/20/2021working just fine, saves me 10 dollars a monthjudi
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5.00 out of 5 stars reviewVerified Purchaser07/25/2021Sorry, I am not a teckkie.I believe this is quality merchandise but three tech's from my Internet service couldn't get me online. I had to go with 'their' merchandise rentals to get back to a pre-lightening service.GrandpaJerryabcdef
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5.00 out of 5 stars reviewVerified Purchaser07/24/2021Returned never usedNever got to open box since my son told me to call Comcast to have them Reset MY router. More I think about I should have kept it since Comcast charges $14.00 Per Month to use theirs.MissG
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5.00 out of 5 stars reviewVerified Purchaser07/23/2021This was a good product but the cable man had me return it because I needed a modem that included a phone.Claire
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1.00 out of 5 stars reviewVerified Purchaser03/12/2021My 5 year old Arris is still faster than this oneGuess Im done buying Arris products. This was supposed to be a reply for my aging modem/router combo, but this brand new one is slower than my old one, with a shorter signal range, and multiple signal dropouts per day. Dont buy this thing unless you enjoy yelling at your brand new tech while you constantly have to do hard reboots.Evelyn
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4.00 out of 5 stars reviewVerified Purchaser02/15/2021All in all a good product thus far.Seems to be working fine so far. The only drawback is that it does not have a WPS (?) button for reset or to make pairing with another device on your network easier. Speed is good.tom